Privacy Policy

Meridian Health is operated by Get Meridian Health Inc, located at 131 Continental Drive, Delaware, USA.

You can contact us at privacy@getmeridian.health.

Meridian Health helps users record doctor visits with consent, create clear visit summaries, organise prescriptions and follow ups, share important notes with family or another doctor, and ask questions about their saved visit history.

We may collect account, contact, device, usage, payment, cookie, marketing, and support information. We also collect doctor visit information that users choose to save in Meridian Health.

• Account details such as name, email address, phone number if provided, country or region, and login information
• Doctor visit content such as recordings, transcripts, visit summaries, doctor or clinic names if entered, visit dates, prescriptions or medicine instructions, uploaded documents, reminders, and user questions about saved visits
• Family sharing details such as recipient names or contact details, shared summary links, and access permissions
• Technical information such as IP address, browser type, device type, operating system, app interactions, log data, crash reports, and approximate location based on IP address
• Cookie and marketing data such as cookie identifiers, page views, referral source, campaign parameters, ad attribution events, and consent preferences

• Provide the Meridian Health service
• Create transcripts and summaries
• Organise prescriptions, follow ups, and reminders
• Enable user-directed sharing with family or another doctor
• Power AI features based on saved visit summaries
• Provide support and service updates
• Improve reliability, safety, and user experience
• Process payments when paid plans are available
• Send marketing only where allowed and with appropriate consent
• Detect fraud, abuse, or security issues
• Comply with legal obligations

Meridian Health may use AI systems and service providers to transcribe recordings, create summaries, organise visit information, and answer user questions based on saved visit context.

We do not use doctor visit recordings, transcripts, prescriptions, uploaded medical documents, or personal health notes to train third-party foundation models unless the user has clearly opted in.

We may share information with service providers that help operate Meridian Health, people the user chooses to share visit summaries with, legal or safety recipients where required, and business transfer recipients if there is a merger, acquisition, financing, or sale.

We may use analytics and advertising tools on our public website to understand campaign performance and improve our marketing. These tools may process basic website events such as page views, signups, campaign source, and device information.

We do not send doctor visit content, prescription information, health conditions, audio recordings, transcripts, uploaded medical documents, medicine names, or AI health questions to advertising platforms.

For users in the UK, EEA, and other regions where consent is required, non-essential cookies and advertising technologies should only run after consent.

We keep personal information for as long as needed to provide Meridian Health, comply with legal obligations, resolve disputes, enforce agreements, and maintain security. Users can delete individual visits or request deletion of their account.

Deleted user content should be removed from active systems within 30 days. Backups may retain deleted data for up to 90 days before automatic deletion. Legal, billing, or security records may be retained longer where required.

We use administrative, technical, and organisational safeguards designed to protect personal information. No system is perfectly secure, but we work to protect user data from unauthorised access, loss, misuse, or disclosure.

• Request access to data
• Request correction or deletion
• Request export of data
• Withdraw consent where processing is based on consent
• Manage cookie preferences
• Opt out of marketing emails
• Request information about sharing

Meridian Health is operated by Get Meridian Health Inc in the United States. If users access Meridian Health from outside the United States, their information may be processed in the United States and other countries where our service providers operate.

Meridian Health is not intended for children under 13. If the product is made available in regions with a higher age threshold, we will apply the required threshold or consent process.

We may update this Privacy Policy from time to time. If we make material changes, we will update the date above and provide additional notice where required.